Cryptocurrency transactions in your Smartee account are listed as either Successful, Failed/Expired or Pending. Here we will explain what Pending status means for each type of transaction.
Deposit / Add Funds
When you send cryptocurrency into your Smartee account, a new transaction (Add Funds) will appear in your account history as Pending. Pending status means that your transaction is unconfirmed on the blockchain. Smartee requires at least 1 confirmation before the deposit is completed.
If your transaction is completed successfully, but is still listed as Pending in your transaction history, please contact our support team.
Transfer / Send Funds
Pending status for outgoing cryptocurrency transactions means one of the following three scenarios:
- Our system might be experiencing heavy load, but all pending transactions should still be completed within 15 minutes.
- Something went wrong. If your Send Funds transaction is pending for more than an hour, something might have gone wrong. Please contact our support team for further assistance.